For a number of reasons, you may need to change from the current hosting plan that you now have to a less expensive package.

For example, if you are not utilizing the plan’s features, you may wish to consider downgrading to a lower plan in order to minimize your expenses.

The option to downgrade to a lower plan is only provided per request.

You will need to contact our Sales Department by opening a ticket from the Help section that is located on the top right or use the button below.

The best-case scenario is to downgrade to a lower package right before you renew your plan for another year.

That way, you will utilize the most of your current plan prior to downgrading it.

Please note that a dowgrade is only possible if the resources you are currently using (hosted domains, number of databases, etc.) are equal or below the resources offered by the plan that you consider changing to.

For example, if you currently have four hosted domain names but you wish to downgrade to a plan that allows you to host only two domain names you will not be able to do so, unless you remove two of your domain names from the Hosted Domains section in your Control Panel.

The example applies for all resources that come bundled with every hosting plan we offer.

Each domain extension has a fixed registration period.

For the most common .com/net/org/info/biz domains, this period is between 1 and 10 years.

If such a domain is active, it can also be renewed for multiple years, but the total number of years after the renewal should not exceed 10.

The only exception is if you are renewing an already expired domain – in this case, the domain can be renewed only for 1 year, but once it is active, you can add several years with a single order.  

Most country-code extensions can be registered for less years – .ES between 1 and 5, .COM.AU for 2, and so on.

You can see the maximum period you can get a domain for if you try to order it or if you try to renew it from My Domains -> Registered Domains.

If you pay by PayPal, a recurring payment is created automatically.

The subscription can be cancelled at any time not only through this Control Panel, but also directly in your PayPal account with a couple of clicks.

In some countries, however, such subscriptions are not allowed for PayPal accounts (e.g. Germany), so you have to use a credit/debit card as the funding source instead of the PayPal balance.

If this happens, you can send the amount manually to our PayPal account cs2@duoservers.com.

Please mention what the money is for in the payment comments box that will appear during the process.

A manual payment is required to create a subscription for the next billing period of any domain or hosting plan.

You can view or cancel your subscriptions at any time from your Control Panel. Simply hover over your name in the top-right corner and select Recurring.

If you wish to keep the subscription but change its funding source, go to the same section and click Change. A small pop-up window will appear, allowing you to choose a payment method: PayPal, FirstData (credit and debit cards), or WorldPay (American Express cards).

After proceeding, you will be redirected to the payment page, where you must submit a $0.00 payment. This manual payment acts as an authorization, allowing us to automatically charge your selected payment method when your domain or hosting plan is due for renewal.

Our payment processors allow us to take payments for one year at a time only.

You can renew the hosting plan for a few years, but you will have to make a separate payment for each year.

A quicker way would be to fill your client wallet with the needed amount and then use the “Wallet” payment option on the payment page.

This will save you the time and efforts needed to enter your card details a few times in a row. 

If the contact details for any of your domains are currently hidden by WHOIS Privacy Protection and you need to make them visible, you can easily disable this feature from your client area. To do so, navigate to My Domains > Registered Domains > WHOIS Privacy Protection, then locate the domain you wish to manage and click the ID Protect icon next to it.

A small pop-up window will appear, allowing you to disable privacy protection for that specific domain. Once disabled, your domain’s registrant, administrative, and technical contact information will become publicly visible in the WHOIS database.

Please keep in mind that disabling WHOIS Privacy Protection may expose your contact details to the public, which can result in increased spam emails, phone calls, or unwanted solicitations. In some cases, however, turning off privacy protection may be required for domain transfers, ownership verification, SSL certificate validation, or compliance with certain third-party services.

You can re-enable WHOIS Privacy Protection at any time by following the same steps, provided the service is available for your domain extension.

Domain contact details are publicly displayed in WHOIS lookup databases and must remain accurate and up to date at all times.

To prevent third parties from viewing your personal or business information, you can enable ID Protection from your Control Panel by going to My Domains -> Registered Domains. Domains that support this feature will display an ID Protect icon next to the domain name. Please note that some domain extensions do not allow WHOIS data to be hidden, so ID Protection may not be available for all domains.

ID Protection—also known as Domain Privacy or WHOIS Privacy Protection—helps reduce spam, prevent identity theft, and protect your contact information from public exposure.

If your domain is registered through our company and you want to transfer it away, log into your hosting control panel, go to My Domains -> Registered Domains and click on the EPP icon.
The transfer code, which some companies also refer to as an authorization key or domain password, will be sent to the Registrant contact email address associated with the domain.
You can double-check the email address in the same section by selecting the domain and clicking on the Change WHOIS button.   

Registrar Lock is an additional security feature available for some of the domain TLDs that we offer (.com, .net, .biz, .org, .us, .in, .me, .tv, .cc, .nu, .asia).

This security feature prevents domain name transfers. That way nobody can transfer your domain name and seize control over it without your authorization. The Registrar Lock function can be enabled or disabled by the domain owner. By default, newly registered domains are locked by our system but they could be unlocked at any time.

If you are trying to transfer a domain name to our company and the domain name status is “locked” or “transfer prohibited”, you must contact your current registar and request to have the domain name unlocked for transfer.

If you are trying to transfer a domain name away from us or simply want to unlock a domain name that is registered with us, you can do that from My Domains > Registered Domains. 

Next to each domain name there are several columns with corresponding icons underneath each of them. The very first one is the Status column. There you must click on the Registrar Lock icon:

Once you click on that button you will see a small pop-up window that displays the current status of the domain name. Next to it there is a button that reads Lock or Unlock, depending on the current status. Clicking on that button changes the status of your domain name.

IMPORTANT: To ensure the safety of your domain names, it is strongly recommended that you keep them locked at all times unless you intend to transfer a particular domain name.

NOTE: If you do not see a padlock next to the domain, it means that the domain extension does not support this feature and a transfer is done either with a transfer code or via email approval. If you are not sure how to transfer away your domain, feel free to open a ticket from the Help section located on the top right of your hosting control panel.

A domain can be transferred only if 60 days have passed from its initial registration or from a transfer to our company.

The domain should also be unlocked and you need its EPP transfer authorization code, which may also be called an EPP key, authorization key or domain password.

When you log into your hosting control panel on our end, go to My Domains -> Registered Domains, where you will find your domain, and click on the padlock icon to unlock it and on the EPP icon to request its transfer code.

After that, you can order the transfer through the other company.

They will send a verification email to the Administrative contact email address associated with your domain with a link that you will have to click to approve the transfer.

In this light, you can double-check the address in your control panel here -> My Domains -> Registered Domains -> select your domain -> Edit  WHOISDetails.