You can create mailboxes at any of your hosted domains.

To create a mailbox go to Email > Mailboxes in your Control Panel. On the right you see a Create A New Email Account button.

After you click on it, you see several text boxes that you need to be filled in.

Email address – Here you enter the name for your mailbox, which is the part of your email address before the @. Next you choose one of your hosted domains from the drop-down menu on the right. The domain would be the part of your email address after the @.

Password – Here you need to enter the password for your mailbox. You will be using this password to login to the webmail and also when you setup your email account in Outlook and other email clients. You can enter a password using the symbols a-z and 0-9. The password should be between 3 and 32 symbols long. You can use a random password by pressing “Generate password” button.

Forward email – If you select this option, you will be able to enter an email address where all messages received in your new mailbox will be forwarded to. There is also a “Save a copy” option. If you select it, a copy of every message that is forwarded will also be saved in this mailbox. You will be able to setup email forwarding later.

Use Autoresponder – Select Auto-Reply option if you want to enter an auto-reply message, which would be sent back to anyone who sends you an email. Usually this option is used to setup a message informing people that you are on vacation, for example, so it is unlikely that you need this right now. You can setup an auto-responder at any time. (see: How to set an auto-reply message to my e-mail account?)

When you are ready, you can click the Add a Mailbox button to create the mailbox. It will appear in the list of Mailboxes.

You may also find these articles helpful:

• How to setup my email account in MS Outlook?
• How to setup my email account in Mozilla Thunderbird?
• How to setup my email account in Windows Live Mail?
• How to setup my email account in Entourage mail?
• What is a catchall email account and how to setup and use one?

Here is how you can manually set up an email account in Entourage:

1. Open Entourage, click on the Tools menu at the top of the screen and then click on Accounts.
2. When the Accounts window opens, click on the New button in the upper-left corner of the window to start the Account Setup Assistant.
3. Select the button Configure account manually.
4. The New Account box appears. Select either POP or IMAP for your server type (we recommend IMAP). Click OK.
5. The Edit Account box appears. In the Account name box enter your e-mail address (mail@my-best-domain.com)
6. In the Name box enter your name as you would like it to appear on the messages you send (e.g., John Smith)
7. In the E-Mail address box enter your e-mail address (e.g., mail@my-best-domain.com)
8. In the Account ID box enter your e-mail address (e.g., mail@my-best-domain.com)
9. In the POP/IMAP server box enter: mail.supremecluster.com
10. In the Password box enter the password for your e-mail account.
11. Enable “Save password in my Mac OS keychain”
12. In the SMTP server box enter: mail.supremecluster.com
13. Click on the “Click here for advanced sending options” button.
14. Check the “SMTP server requires authentication” box and close by clicking on the small square in the upper left-hand corner. Click OK.

Your Entourage mail account is now ready to go.

Email signatures provide a great way to personalize and automate certain features of your email correspondence. Using signatures you can enrich each individual message by adding plain text, pictures, links or a business card and make it more appealing to friends and familey, clients, partners and business associates.

In this article, we’ll focus on how to add signatures using the most popular email applications – Microsoft Outlook, Mozilla Thunderbird and Apple Mail, plus the webmail clients your Control Panel is equipped with – RoundCube Webmail.

Microsoft Outlook
Once you have configured your email account successfully in Outlook, please navigate to the Tools > Options section. Locate the tab named Mail Format, click on it and then select Signatures. A new configuration window will appear where you’ll need to click on New and choose a name for your signature (if you have more than one e-mail account set up in Outlook, you will also need to specify the appropriate account for the new signature). Once you have done that, you can customize your signature with different fonts, text size, alignment, as well as pictures or hypertext links. As a final step, please click on OK in both menus and from this point onward, all outgoing e-mails will contain your newly created signature.

Mozilla Thunderbird
In the popular open-source email client Thunderbird, signatures are handled using external files. This means that you need to create a new plain text or HTML file and then “tell” Thunderbird where it is located so that it could be used as a signature in your emails. Once you have created a .txt or an .html file with your signature, open Thunderbrd and go to Tools > Account Settings. In the following menu, please navigate to your email account and select the box that says Attach this signature, click on Choose and locate the signature file using the navigation window. You are also free to add the same file to as many email accounts as you want. Once you are done, click on OK.

Apple Mail
Beside Mozilla Thunderbird, Mac users can also take advantage of the Mail application that comes built-in with every Mac OS X installation. Adding signatures is done by selecting the Mail drop-down menu and clicking on Preferences (shortcut keys – ,). Navigate to the Signatures menu and feel free to create new signatures for different email accounts using the + button.

RoundCube webmail
In RoundCube, signatures are located under the Settings menu. Once there, please select the third tab Identities. By default, you have only one identity for your account, click on it and a new menu will appear with various options like Display Name and Reply To text fields. The last one is Signature where you need to add your personalized text (by selecting the HTML signature box below, a new, extended field will load for you with additional settings). Feel free to click Save as soon as you have completed the changes to save them.

All domain registrations and renewals are non-refundable.

When a domain is registered/renewed, all registrar companies, including ours, pay  including ours, pay a service fee to the top-level Registry organization that manages the particular extension.

As the Registries do not reverse dates and do not refund service fees, it is not possible for us to do this either.

You can renew one or several domains without renewing your hosting plan.

To do that, go to My Domains -> Registered Domains, where you will see all domains that you have registered through our company listed in a table.

You can renew one of them by clicking on its expiration date in the Expiration/Renewal column of the table.

If you want to renew several domains at once, tick the checkbox next to each one of them, then click on the Renew button that is located just above the table of domains.

A domain renewal page will come up and take you through the renewal steps. 

We offer a 30-day money back guarantee period for all shared hosting plans.

If you are eligible, please open a ticket from the button below or from Help Center -> My Tickets -> Open Support Ticket as an official request for a refund and we will issue the refund within the hour.

As the domain names are non-refundable, we will keep the domain fee and refund the rest in case that you have ordered a domain at a promotional price. All hosting plan renewals are non-refundable. 

When you pay by credit card or PayPal, an automatic payment is created for the following year.

The payment processor sends you a notification when this happens and we send reminders at least 24 hours before the automatic charge takes place.

All automatic payments go through exactly 7 days before the date they were created as to avoid any downtime of your websites if there is a problem with the credit card/PayPal account.

The payment processor has no way of knowing the actual expiration date of the service. 

We offer Regular SSLs for one domain/subdomain and Wildcard SSLs that cover all subdomains under one domain, both from Sectigo.

They can be ordered for a period between one and two years.

For the time being, we do not offer multi-domain SSLs that can be installed on several domains in the same time, and Extended Validation (EV) SSLs, which show the company name in a green bar in the browser URL bar.

You can request the installation of a “Let’s encrypt” certificate too.

Here is what you need to consider when choosing an SSL certificate:

“Let’s encrypt” certificates – really quick and easy to install. Perfect for non-commercial sites, blogs or photo galleries. Valid for only 90 days and must be renewed before they expire. On our platform, “Let’s encrypt” certificates are renewed automatically, so you won’t have to worry about that.

Regular SSL certificates – include a warranty against misuse or mis-issuance. Suitable for e-stores or enterprise sites, which need warranty-equipped SSL certificate issued by an established CA. Valid for at least one year and can be purchased for more years in advance.

Third-party certificates – if you have an SSL certificate purchased from somewhere else, you can upload it to a selected host with a click of the mouse.

You may benefit from using a dedicated IP address for your domain name and hence, for the SSL certificate on it as the IP will open your website and only one SSL will be listed for that IP.

If you do not want to buy a dedicated IP, however, you do not have to, as we offer specially configured shared IP addresses that are used for SSL certificates.

Of course, if you decide to add a dedicated IP address later, you can do so at any time from the Add or Upgrade service(s) link on the left side of your control panel.

Yes, you can buy an SSL certificate from any vendor.

An SSL is issued based on the so-called Certificate Signing Request (CSR), which is a block of code generated on the basis of the contact details you enter for that SSL.

If you have already bought an SSL from another company, you can download/copy the CSR code, the Private Key, which was generated with it, then add them along with the SSL from My Domains -> SSL Certificates.

If you have any issues, you can also contact us by opening a ticket from the Help menu on the top-right of your hosting control panel or from the button below.